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Mr.Med, software engineer
Category: Software
Satisfied Customers: 1364
Experience:  if you have any questions about softwares please contact me
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Med. My computer is taking over 5 minutes to start up. (the

Customer Question

For Mr. Med.
My computer is taking over 5 minutes to start up. (the time from when I start until it reaches a usable "desktop").
And when I get to the desktop I have many hangups with Firefox & Windows Live Mail.
Please Help Me Again !!!!
Keith B.
Submitted: 8 months ago.
Category: Software
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 8 months ago.
Are you waiting on me???
Expert:  Kris Rodgers replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 8 months ago.

I can connect and clean it up for you If you like?



Customer: replied 8 months ago.
Thanks anyway, but I think I'll wait for Mr. Med.
Expert:  Kris Rodgers replied 8 months ago.
Customeris not available so it has bounced through to us If that's OK?
Expert:  Mr.Med replied 8 months ago.

Hello and thanks for your question, I will do the best to help,

Please open the link below so we can start a remote session :

Thank you

Expert:  Mr.Med replied 8 months ago.

has everything worked out please?

Customer: replied 8 months ago.
Since "just Answer" worked on my computer this morning, every time I try to open my Microsoft Word or Excel files I get a popup that states "AVG Program Deactivator" is keeping me from opening these files.
Does this make any sense to you???
Keith B.
Expert:  Thomas Ruiz replied 8 months ago.

It sounds as though a third party application is preventing some of your programs from opening. Was there a tool or utility installed recently?

Expert:  Mr.Med replied 8 months ago.

I m sorry about the issue, please give me a few hours and i will connect to your computer and fix the issue, you can try a system restore, right click on start, in the search box type : system restore then click on it and follow the onscreen instructions.

Please do not rate my answer

thank you

Expert:  Mr.Med replied 8 months ago.


Are you there please?

Expert:  Mr.Med replied 8 months ago.

To restore you windows 10 Please follow the steps below :

  1. Right-click (or press and hold) the Start button, and then select Control Panel.
  2. Search Control Panel for Recovery.
  3. Select Recovery > Open System Restore > Next.
  4. Choose the restore point that you want to use. You should use the restore point with a date when you still don't have the problem you are facing now.

Thank you

Customer: replied 8 months ago.
The problem is fixed. Thank you.
Expert:  Mr.Med replied 8 months ago.

I'm glad to know that the problem has been resolved, if you have a moment please rate my answer by clicking on one of the stars below, positive rating are appreciated

Thank you

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