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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 623
Experience:  Computer Software Support specialist for more that 10 years
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I have changed my phone & email & can not remember my

Customer Question

i have changed my phone & email & can not remember my password
JA: When did you last reset your username and password?
Customer: years ago
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Software
Expert:  Jess M. replied 9 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. So you are unable to access your email now? If yes, can you please tell me he problem email account so that I can check its status and recovery options?

Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 9 months ago.
I am sorry but i thought this was Google Help NOT A PRIVATE Company I do not wish to continue with this enquire
Please cancel any membership and refund payment
Expert:  Jess M. replied 9 months ago.

Thank you for writing back and I am very sorry about the issues.

We guarantee our service so you can always get your money back. Here is the link about refunding so you can process it yourself:

Thank you for using our service.

Best regards,


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