How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have had adobe photoshop CS for years and now have a new

Customer Question

I have had adobe photoshop CS for years and now have a new computer and it requests my activation number.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: windows 7
JA: Have you installed any updates recently?
Customer: no as I haven't used it for quite a while
JA: Anything else you want the software expert to know before I connect you?
Customer: no but is this a cost per use call?
JA: Emailing***@******.*** is the best way to reach customer service.
Customer: i will do that. Thank you.
Submitted: 10 months ago.
Category: Software
Expert:  Lorenz Vauck replied 10 months ago.

Dear Client,

thank you very much for your question. My name is***** and I will be assisting you today.

Do you get any kind of error message when you enter your activation number or have you lost your activation number?

Thanks for your patience and best regards,

Lorenz Vauck