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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I need help with Quicken and Quick books. We just updated

Customer Question

I need help with Quicken and Quick books
JA: What's the make/model of your device? How old is it?
Customer: We just updated Quicken and cannot get it to work. My husband spoke to Quicken for sev. hours. There is a problem with the "Password".
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since the beginning of Oct. I don't know but like I said my husband was on the phone with Intuit and we still got nowhere.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Yes - My husband uses Quick Books and for some reason he just could not get it to work.
Submitted: 11 months ago.
Category: Software
Expert:  Byron replied 11 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Is this a password ***** opening Quicken or Quickbooks or is it the the password

to open a specific company file?