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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 618
Experience:  Computer Software Support specialist for more that 10 years
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I moved and when i did my old phone i did not update; then

Customer Question

james i moved and when i did my old phone i did not update; then my son died from suicide ... went to hospital and need help because of new changes nothing works
JA: I'm sorry if I'm reading you wrong here, but it seems as though you might be considering committing suicide or hurting yourself. Am I right?
Customer: no i became severely depressed after my son commited suicide and i moved then i had phone numbers changed and new addresse
JA: Okay. Let's try this again. How can I help you? Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail ***@******.*** i always saved password ***** this created my huge problem did not update new phone number not new phone etc.. its so mind blowing
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: my computer
JA: What troubleshooting have you tried?
Customer: everything i can think of
JA: Anything else you want the email expert to know before I connect you?
Customer: i am lost!!
Submitted: 9 months ago.
Category: Software
Expert:  Josh replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 9 months ago.

I am very sorry to hear about your son.

What exactly can I help you with?