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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 624
Experience:  Computer Software Support specialist for more that 10 years
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I have downloaded Adobe Photo Deluxe v4.01 but it cannot fid

Customer Question

I have downloaded Adobe Photo Deluxe v4.01 but it cannot fid the install destination and therefore will not install.
JA: How much experience do you have with this particular machine?
Customer: This PC is only two months old but I have ben around PCs since 1986. This Machine is a Gen 5 I5 with 8gb ram and 1 TB HDD.
JA: Have you installed any updates recently?
Customer: Nothing from Adobe. I did trey to install my 1996/97 version of Photo Deluxe but it would not install.
JA: Anything else you want the software expert to know before I connect you?
Customer: No, I think they would understand from that.
Submitted: 9 months ago.
Category: Software
Expert:  Michelle replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Customer: replied 9 months ago.
Simple issue, you could do a remote install and see what the problem is.
Expert:  Michelle replied 9 months ago.

I can remote access and check.

Customer: replied 9 months ago.
I will try again myself, Michelle. I'm a bit short of coin at present.
Expert:  Michelle replied 9 months ago.

no issues i can check the problem using remote and then provide you steps on the chat in that case you dont have to spend more coins'

Let me know when you are ready i will send you the remote link.