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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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TO RESET MY PASSWORD AS I HAVVE FORGOTTEN IT. I WOULD LIKE

Customer Question

i AM TRYING TO RESET MY PASSWORD ***** I HAVVE FORGOTTEN IT. I WOULD LIKE TO DOWNLOAD PHOTOSHOP ELEMENTS 13
JA: When did you last reset your username and password?
Customer: SEVERAL YEARS AGO,THE PROGRAM RECOGNISED MY EMAIL ADDRESS AND YOU SENT ME A LINK TO REET THE P/WORD BUT IT DID OT WORK
JA: I'm an assistant to the Software Technician. I work with them to help customers like you.
Customer: i JUST NEED TO GET A PASSWORD
JA: Have you installed any updates recently?
Customer: I TRIED TO UNSTALL ELEMENTS 13 TODAY BUT COULD NOT DO IT AS I HAVE FORGOTTEN MY PASSWORD
JA: Anything else you want the software expert to know before I connect you?
Customer: NOT REALLY THNK YOU
Submitted: 11 months ago.
Category: Software
Expert:  Michelle replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 11 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-downloads.html

Expert:  Michelle replied 11 months ago.

Donwload it from the link attached and post me a screenshot of the password ***** prompt you get.