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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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Im trying to download adobe illustrator, i succesfully

Customer Question

Hi there, im trying to download adobe illustrator, i succesfully downloaded creative cloud but the illustrator app wont download. it says its downloading and when i search it in my folders its there but when i click it it doesn't open no matter what i do!
JA: What kind of computer do you have?
Customer: an HP
JA: Have you installed any updates recently?
Customer: On the computer? It updates automatically to the latest software so i believe it should be up to date
JA: Anything else you want the software expert to know before I connect you?
Customer: No i think thats it !
Submitted: 11 months ago.
Category: Software
Expert:  technicalcat replied 11 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Have you purchased, downloaded, and installed Adobe Illustrator?

Customer: replied 11 months ago.
its just when i try to launch it it wont open!
Expert:  technicalcat replied 11 months ago.

I sent you an offer for remote services, as this would be the easiest and most effective way to solve this type of problem. Would you like remote services, so I could connect to your computer and fix for you while you watch and communicate with me?

If not, please let me know if there is any error or anything that happens when you click to run the illustrator. Also, are you clicking from an icon on the desktop, or from an icon after clicking on the start button?