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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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One from Google...thought I was buying a book that I could

Customer Question

one from Google...thought I was buying a book that I could send to an ill friend...instead it appears that the book was downloaded to my account on my computer.......not what I wanted at all. I saw nothing on the buy page that would indicate that it was a downloaded book...what to do...?
JA: Have you contacted anyone about your account?
Customer: please get in touch with me.....I personally have read the book...I certainly do not want a downloaded one as well...just want to send a gift....thanks for your immediate help
JA: Have you installed any updates recently?
Customer: no...never bought from Google before....
JA: Anything else you want the computer expert to know before I connect you?
Customer: not that I know....not very computer savvy....just was trying to send a hard copy of the book "the Nightengale" to a sick friend....
Submitted: 11 months ago.
Category: Software
Expert:  comp_audio replied 11 months ago.

Hello, my name is ***** ***** I will do my best to assist you today. Please give me a minute to review your issue and get back to you. Thanks in advance.

Expert:  comp_audio replied 11 months ago.

So it appears you bought a book from Google Playstore then. Is that correct?

Expert:  comp_audio replied 11 months ago.

If that is the case you should be able to get a refund by following the steps below from the device you used when you purchased the book:

To claim a refund from Google:

  1. Open the Google Play Store app from your device.
  2. Tap on the Menu icon and choose My Account.
  3. Select the app, game or purchase you want to return.
  4. Tap on Refund.
  5. Follow the on-screen instructions to get your money back.

Please try these steps and get back to me to continue. Thanks

Expert:  comp_audio replied 10 months ago.

Were you able to get your refund?