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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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Just purchased Photoshop Elements 15 upgrade Order No.

Customer Question

Just purchased Photoshop Elements 15 upgrade Order No. AD021330817. My Mac is running OS 10.12 and I have been using Elements v.6. However, after paying and downloading the file, the disk image is not recognized and cannot be launched. Then after ±15 minutes, the disk image disappeared from my downloads folder and file appeared: “PhotoshopElements_15-WWEFDJ.dmg.part”. With no phone support, how can I complete this download and installation?
Submitted: 9 months ago.
Category: Software
Expert:  Isaac Franklin replied 9 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.