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Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 18917
Experience:  Software expert
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On plenty of fish, I no longer have access to my account. I

Customer Question

On plenty of fish, I no longer have access to my account. I type in the correct username and password ***** it says its invalid
JA: Have you contacted anyone about your account?
Customer: I tried the help area online and the site says to hit here to get help but the site is acting funny
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone
JA: What troubleshooting have you tried?
Customer: Itried to reset my password ***** it says the email address is invalid
JA: Anything else you want the email expert to know before I connect you?
Customer: no. I just want to get bk on my pof profile lto check my msgs
Submitted: 9 months ago.
Category: Software
Expert:  Josh replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 9 months ago.

What is your username/email address on POF?

Customer: replied 9 months ago.
Can u pls reset my entire login information so i can gt bk on pof, pls?
Customer: replied 9 months ago.
I used all of th coorect info: my email address my username and pswrd. Its not wrkng.
Expert:  Josh replied 9 months ago.

What is your email address/username on POF?

Customer: replied 9 months ago.
Amybabe49
Expert:  Josh replied 9 months ago.

I have sent a password ***** link to your email address --***@******.***

Please click on the link and reset your password ***** use the new password ***** sign in.

If you have anymore questions, please reply back otherwise if you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Customer: replied 9 months ago.
I didnt gt th link on my email address
Customer: replied 9 months ago.
R u there Josh?
Expert:  Josh replied 9 months ago.

Check the Junk/Spam folder

Customer: replied 9 months ago.
Its not there
Expert:  Josh replied 9 months ago.

Are you sure that email address was registered on POF?

Customer: replied 9 months ago.
Can u just delete my entire profile
Customer: replied 9 months ago.
Tht way i can start ovr
Customer: replied 9 months ago.
Hello
Expert:  Josh replied 9 months ago.

The only way to delete an account is if you have access to it.

You are more than welcome to start a new account with a different username and the old account will delete itself within 6-12 months of no activity.

Customer: replied 9 months ago.
Ok. But then my old profile wl gt msgs tht i wont b able to see. How do i fix tht.
Customer: replied 9 months ago.
Can u try sendng th link to***@******.***?
Expert:  Josh replied 9 months ago.

You would need access to your old account in order to view those messages.

Was that email address registered on POF? I cannot send links to email addresses that are not registered with POF.

Customer: replied 9 months ago.
Ok. I guess ill just try to opn a new acct. If i need more help, wl i hv to pay again or what?
Expert:  Josh replied 9 months ago.

No, you can reply back here and it will not cost you anymore.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Customer: replied 9 months ago.
Just want to let o kno tht i opnd a new pof acct. Ty for all ur help.
Expert:  Josh replied 9 months ago.

Great to hear!

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Customer: replied 9 months ago.
Josh. Its Amy again. Hvng prblms again. I went to gt on my pof profile and i put in my usrnm and pswrd and it says invalid. Is there a pof phone numbr tht i can call for help?
Customer: replied 9 months ago.
If i dnt gt this prblm fixed, i want a refund. Pls call me at(###) ###-#### I need help, pls.
Customer: replied 9 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Josh replied 9 months ago.

Hi Amy,

Did you try to reset your password?

Customer: replied 9 months ago.
Customer: replied 9 months ago.
Its doing th same thing it did b4. Is there a pof phone numbr i can call to fix this? If not i want a refund
Customer: replied 9 months ago.
Hello
Customer: replied 9 months ago.
Can u gv me a phone number to pof?
Customer: replied 9 months ago.
Nevr mind. I got th just answer phone number. I wl call and c about gtng help. Ty for wht u did.
Expert:  Josh replied 9 months ago.

POF does not offer phone support.