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Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Please tell me first, What company worked on your computer about a week ago?
(I cannot at this time find any record of that company being JustAnswer.com... such records may not be accessible to me, admittedly. But I wish to be sure I understand the basis of your question.)
What database or data storage program of Family History information are you referencing in your question, please?