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Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Software
Satisfied Customers: 865
Experience:  Technical Support Coach at Liberty Tax Service
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MY I Pad was stolen. I located it in California. The thieth

Customer Question

MY I Pad was stolen. I located it in California. The thieth changed the password ***** it was not accepted. When I open I tunes on my desk top my password ***** not work. Can you help me .
Submitted: 9 months ago.
Category: Software
Expert:  Isaac Franklin replied 9 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 9 months ago.

In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?

You have to go to change your password/recover on your desktop:

If you still have access to your email associated with your itunes account,

this shouldnt be an issue or much troubleshooting for you to follow.

Please review the article below and let me know if you get stuck.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.

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