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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
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I am trying to redeem Adobe Elements 14 and it says to go to

Customer Question

Hi, I am trying to redeem Adobe Elements 14 and it says to go to but doesn't go anywhere. I have also put in my redemption code into their system but it says it is not valid? Thx
JA: What kind of computer do you have?
Customer: Windows
JA: Have you installed any updates recently?
Customer: Don't install much at all. Adobe is up to date, no Java...
JA: Anything else you want the software expert to know before I connect you?
Customer: Just need to be able to download and activate the software.
Submitted: 9 months ago.
Category: Software
Expert:  Dustin replied 9 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 9 months ago.

Is your redemption code all numbers, or is it a combination of letters and numbers?

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