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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I use office outlook. A friend recently sent me their

Customer Question

Hi there,
I use office outlook. A friend recently sent me their calendar and unfortunately it has completely wiped mine. I have all my emails still but no items on my calendar. When I try to view any of my calendars I get the error message; 'The set of folders cannot be opened. The information store could not be opened.' Any idea how I can restore my calendar it has my work schedule on it
Submitted: 1 year ago.
Category: Software
Expert:  Bhavik Joshi replied 1 year ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 1 year ago.

Please try these steps and let me know how it goes :-


Make sure the Microsoft Outlook application is not open or currently running.


Open the Start menu and click on the "Run" icon.


Type "outlook /cleanreminders" into the dialog box that appears and then hit the "OK" button.


Open the "Run" dialog box again.


Type "outlook /resetfolders" into the box and hit "OK."


Relaunch the Microsoft Outlook program. Your calendar information will now be repaired and recovered

Customer: replied 1 year ago.
Hi, there is no "Run" in my start menu.
I did a search for "Run" and a program and dialogue box came up and I typed in "outlook/cleanreminders" however it just said 'window couldn't find "outlook/cleanreminders and I should check I've entered name correctly"
Expert:  Bhavik Joshi replied 1 year ago.

You can press window key+R and then type "outlook /cleanreminders" (without quotes) to do it.

Customer: replied 1 year ago.
Thanks. Windows key+R opened the same dialogue box I managed to find before. Again when I typed in "outlook/cleanreminders" it said "windows could not find outlook reminders. Please check you have entered name correctly." I then noticed you have a space in between "outlook" and "/" (outlook /cleanreminders). When I enter it with the space all that happens is outlook opens. I then closed outlook and entered "outlook /resetfolders". Outlook simply just opens again.
Expert:  Bhavik Joshi replied 1 year ago.

Actually, It does clean the meeting in the background so you would simply see that outlook has opened by itself. Did anything changed after doing that ?

Customer: replied 1 year ago.
No, nothing changed. My calendar is still lost
Expert:  Bhavik Joshi replied 1 year ago.

It seems like we do not have any other way to get it back.Unfortunately we have lost it.

Customer: replied 1 year ago.
Thank you anyway
Expert:  Bhavik Joshi replied 1 year ago.

Thank you !. Would you like to rate me ? or Do you need any help with refund ?

Customer: replied 1 year ago.
I would like refund, your help would be appreciated.