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Byron, Computer Support Specialist
Category: Software
Satisfied Customers: 2735
Experience:  12 years in operations at a large law firm supporting both retail and specialty applications.
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I have downloaded Windows 10. I can play music CDs using

Customer Question

I have downloaded Windows 10. I can play music CDs using Media Player.
However, I cannot display data off a CD that contains data such as a family tree.
I get an error message: "E:\ The directory name is invalid"
I previously had Windows 7 and could read the data discs.
What is the Directory Name required?
Please can you assist?
Thank you
Submitted: 9 months ago.
Category: Software
Expert:  Byron replied 9 months ago.

Hi. My name is***** you for your question. This is not an uncommon error

and no single fix seems to work for everyone. Try the potential solutions here:

one of which may work for you.

Customer: replied 9 months ago.
I am in South Africa. My telephone number is ***** long to fit into the appropriate section.
(27)11(###) ###-####
Expert:  Byron replied 9 months ago.

I apologize as I'm in the US and am unable to make international calls. Have you tried

the steps outlined in the link I sent above?

Customer: replied 9 months ago.
No. I shall do that now and if not successful I shall contact you again.
Thank you for your assistance thus far.
I notice that my bank account has already been charged with the total amount for a 100% solution. Is that correct?
Expert:  Byron replied 9 months ago.

I'm an expert here and only answer questions and am not involved in billing.

We do guarantee 100% satisfaction and as such any charge is fully refundable if

you're not satisfied.

Expert:  Byron replied 9 months ago.

Hi. I haven't heard back and was interested to know if

the invalid directory error has been resolved?

Customer: replied 9 months ago.
Hi Byron
I'm afraid my problem with the DVD/CD drive has not been resolved. I have Disabled/Enabled and Uninstalled/RE-installed the drive and, in addition have had two Reimage scans/repairs. Having a one-on-one telephonic discussion with you at ZA Rand 15.00 per US Dollar 1.00 exchange rate will just about bankrupt me. Perhaps, I should accept that this problem is unsolvable. It's disappointing that Microsoft has done nothing to prevent this kind of problem from arising. Jerry.
Expert:  Byron replied 9 months ago.

Is this a desktop computer?

Customer: replied 9 months ago.
Sorry, I lost contact.
I have an HP ProBooki 4530s laptop.
Expert:  Byron replied 9 months ago.

Did you try changing the drive letter of the drive itself?

Right-click on the start menu button and from the menu select Disk Management.

In the lower half of the screen, right click on the box labeled CD-ROM 0

and select Change drive letter and Paths

click Change

click the dropdown arrow to expose the available drive letters

you can select any letter from the list

and click OK

You'll get a warning about changing the drive letter

say Yes and then restart the laptop

Customer: replied 9 months ago.
Done that! The error message now reads G:\ etc.
Expert:  Byron replied 9 months ago.

Hi. Please take a look at my attachment below. When you open File Explorer (right-click start menu button and select File Explorer)

it defaults to the Quick Access page. Do you see any instance of your G or E drive there?

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