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Dustin, Computer Support Specialist
Category: Software
Satisfied Customers: 13317
Experience:  I have vast experience with configuring & repairing and utilizing software.Also worked in The US Army as A Network Switching Systems Operator/Controller
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I am using InDesign CC on the monthly subscription plan. I

Customer Question

I am using InDesign CC on the monthly subscription plan. I have built a 276-page file with an index. Suddenly, although the index markings are present in the text, the index panel is completely blank. I still am able to generate an index, but I cannot add to or edit the existing index, although it doesn't appear to exist based on the appearance of the index panel. I am running ElCapitan on a Mac laptop with RAM to the max.
This is a major problem. Can you help me?
Submitted: 10 months ago.
Category: Software
Expert:  Dustin replied 10 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 10 months ago.

Theres a multitude of potential steps we could do , or may need to do here.

But Its probably best if we start by resetting indesigns preferences, heres how.

  • Quit InDesign.

  • Relaunch InDesign and hold down the appropriate keys for your OS:

    • Mac OS X: Control+Option+Command+Shift

When prompted to delete InDesign preference files, click Yes. InDesign launches with defaults and regenerated preference files.


If you aren't prompted to delete the preference files, you can delete your preferences manually.

Once the preferences are reset, try the document again.. Does the index all you to edit or add to it now? Does it show normally?

If not, then your best bet may be to check time machine and see if you have a backup copy of the file inside time machine that was made before the corruption to the index happened.

If not, consider resaving the document with a new name, and then testing the new document.

Consider copying everything from the current document, into a new document, then saving the new document and seeing if you can add to or edit the index.

I will stop here for now, and allow you some time to read, and test these potential solutions. Whether this works or not, or if you need any help with any of these steps specifically please dont hesitate to respond.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.