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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 624
Experience:  Computer Software Support specialist for more that 10 years
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Have been advised that my subscription cannot be renewed.

Customer Question

Have been advised that my subscription cannot be renewed. Suspect credit card expiration has passed. Have updated my Norton account and would like to renew my subscription. Phone service no help. Please advise
JA: Have you contacted anyone about your account?
Customer: Tried to but recording to call back later occurs at all times of the day and night.
JA: Have you installed any updates recently?
Customer: No.
JA: Anything else you want the software expert to know before I connect you?
Customer: No, would like my subscription premium automatically charged to credit card.
JA: Yes. The $5 is your refundable deposit that gets charged now. If you aren't happy for any reason, we'll refund the money back to your card.
Customer: My current premium is 20$ per month.
Submitted: 10 months ago.
Category: Software
Expert:  Jess M. replied 10 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can I remotely access your computer so that I can directly assist you in fixing your account and subscription issues with Norton while you watch?

Please let me know by replying to me here so that I can help you further.

Best regards,