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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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PDF's are producing invalid annotation object? how do we

Customer Question

PDF's are producing invalid annotation object? how do we fix?
JA: What kind of computer do you have?
Customer: our office has HP desks tops
JA: Have you installed any updates recently?
Customer: no but we have several versions running. 9.1.3 and 11.0.0
JA: Anything else you want the computer expert to know before I connect you?
Customer: yes we know how to extract page and recreate the doc. we no to open a blank doc after adobe crashes and then close s we do not corrupt the file when we re-open... we also have a MAC to try to fix files with. I am looking to see if I can create a run some kind of script in "preflight" to fix.... thx!
Submitted: 11 months ago.
Category: Software
Expert:  Martin replied 11 months ago.

Hello, how are you?

When did the problem with the PDFs start?

Does it happen with all PDF files?