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I have forgotten my Adobe Flash Player password and i can"t

Customer Question
I have forgotten my Adobe...
I have forgotten my Adobe Flash Player password ***** i can"t download the newest version
JA: When did you last reset your username and password?
Customer: i don't remember
JA: Have you installed any updates recently?
Customer: i tried today
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 1 year ago.Category: Software
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Answered in 5 minutes by:
9/23/2016
Software technician: Richard, Software Specialist replied 1 year ago
Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 39,462
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Hi there and welcome

Are you on a windows or a mac computer and which version?

Please let me know

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Customer reply replied 1 year ago
mac
Software technician: Richard, Software Specialist replied 1 year ago

ok, you will have to reset the password

To do this

Power off the Mac

Right after you hear the chime, press and hold the Command and the R keys for a few seconds, then release. Soon, you'll see the Apple logo and spinning gear (or progress bar).

This will force the Mac to boot into OS X on the Recovery Partition that was created when you installed

When booting is complete, you'll see a window of "OS X Utilities." You won't do anything there. Instead, you'll go to the Menu bar at the top and select Utilities > Terminal.

In the terminal window type the following and hit Return.

resetpassword

A new window will open, like this:

http://www.macobserver.com/imgs/tmo_articles/20140617resetpassword1a.jpg

Click on the the main volume, then select the desired user account name in the popup. Then enter the new password (twice). A password ***** is optional. Click "Save."

Go back to the Apple Menu at the top. Select OS X Utilities > Quit OS X Utilities. That will prompt you to restart the Mac.

When the Mac restarts normally, you'll be able to use that password

Let me know the results please

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Richard
Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 39,462
39,462 Satisfied Customers
Experience: Over 15 year experience in Computers, Mobile devices and Networks

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