OKay, so This is NOT Staples....this is JustAnswer.com
Staples and JustAnswer.com are NOT affiliated whatsoever.
So, if you are trying to get a refund on service, or get FREE service from us here at JustAnswer.com, because you had gotten inferioir service from Staples, unfortunately that will not be possible.
However, I am sorry to here about yoru experience with Staples, and now your missing data.
I am not 100% sure if the data can be recovered, unless I do an investigation and diagnosis.
But, we would have to have a REMOTE SESSION so i can peek under the hood of yoru computer (so to speak).
If you would like to continue, please let me know.