How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Norton 360 no longer works on my mother's computer. I found

Customer Question

Norton 360 no longer works on my mother's computer. I found the Norton 360 file folder under program files was empty. My mother bought a new Norton Security Standard but before installing it I am trying to uninstall the old Norton 360 ( what's left of it) but its been over 3 hours and its still not complete. Can it take this long?
JA: How much experience do you have with this particular machine?
Customer: She has windows 7 on her computer but on mine is windows Vista. So I'm a little behind on updated computer technologies.
JA: Have you installed any updates recently?
Customer: Her Norton 360 wouldn't work. I asked her when her program was due for renewal but she wasn't clear on that info. It gave an error message: 8504.104 also a message about the "uistub.exe file
JA: Anything else you want the software expert to know before I connect you?
Customer: I don't understand just what happened to her software. What does that error code mean?
Submitted: 10 months ago.
Category: Software
Expert:  Randy Computer Tech replied 10 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

I can check on this for you with a secure remote connection.