How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

For some reason my computer is going through norton web surf

Customer Question

hi there for some reason my computer is going through norton web surf and i don't like the way it is
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: can i remove it?
JA: Have you installed any updates recently?
Customer: i don't want to surf through norton
JA: Anything else you want the software expert to know before I connect you?
Customer: i think so
Submitted: 10 months ago.
Category: Software
Expert:  Viet - Computer Tech replied 10 months ago.


I'm sorry about the issue. When did this issue first occur?

What did you have previously for internet / web surf, such as Google, or Yahoo, or MSN / Bing, or AOL, etc.?

What's your internet browser program, such as Internet Explorer, Safari, Firefox, Chrome, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Related Software Questions