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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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Unable to download the new adobe flash player, keeps telling

Customer Question

unable to download the new adobe flash player, keeps telling me user/password ***** incorrect
Submitted: 1 year ago.
Category: Software
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 1 year ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 1 year ago.

When do you get the username and password *****?

Customer: replied 1 year ago.
When I click to install adobe flash player
Expert:  Michelle replied 1 year ago.

let me know the operating system on the computer.

Customer: replied 1 year ago.
It's a mac
Expert:  Michelle replied 1 year ago.

let me know the version.

Customer: replied 1 year ago.
Would it be best if I securely connect, I'm computer illiterate
Expert:  Michelle replied 1 year ago.

Click on start meeting and let me know the 9digit code to connect.

Expert:  Michelle replied 1 year ago.

Customer has requested a Secure Remote Assistance

Payment for this service failed.

Expert:  Michelle replied 1 year ago.

Please update your payment method.

Customer: replied 1 year ago.
16655505-997
Customer: replied 1 year ago.
Did u get the numbers
Expert:  Michelle replied 1 year ago.

on the top of this page you will see my account click on it and update your card there.

Customer: replied 1 year ago.
Ok I did
Expert:  Michelle replied 1 year ago.

https://www.join.me/

Expert:  Michelle replied 1 year ago.

open the joinme link and startmeeting.

Expert:  Michelle replied 1 year ago.

give me your phone number i can call you and walk you through.

Customer: replied 1 year ago.
I don't see a join me link
Customer: replied 1 year ago.
Expert:  Michelle replied 1 year ago.
Expert:  Michelle replied 1 year ago.
Expert:  Michelle replied 1 year ago.

http://tinyurl.com/haewtar

Expert:  Michelle replied 1 year ago.

https://www.realvnc.com/download/viewer/macosx/

Expert:  Michelle replied 1 year ago.

here are the steps that we need to follow

on your mac, open safari and type the below link

https://get.adobe.com/flashplayer/otherversions/

Expert:  Michelle replied 1 year ago.

https://iforgot.apple.com/password/verify/appleid

Expert:  Michelle replied 1 year ago.

let me know once you are able to get in to your gmail

Customer: replied 1 year ago.
Ok please call me
Expert:  Michelle replied 1 year ago.

were you able to get into your gmail