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Do you charge? hp and a samsung tablet, no, can't get google

Customer Question
do you charge? JA: What kind...
do you charge?
JA: What kind of computer do you have?
Customer: hp and a samsung tablet
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: can't get google to allow me to change a forgotten password....keeps looping.
Submitted: 1 year ago.Category: Software
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Answered in 5 minutes by:
9/13/2016
Software technician: Cody, Senior Systems Administrator replied 1 year ago
Cody
Cody, Senior Systems Administrator
Category: Software
Satisfied Customers: 2,707
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Software technician: Cody, Senior Systems Administrator replied 1 year ago

There is a charge for our services.

What is the email address?

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Customer reply replied 1 year ago
on wife's *****@******.***MY addy is***@******.***....but I can't access my f***ing email because of google
Software technician: Cody, Senior Systems Administrator replied 1 year ago

What is this full phone number? (•••) •••-••03

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Software technician: Cody, Senior Systems Administrator replied 1 year ago

did you get a text sent to you? whats that code?

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Customer reply replied 1 year ago
Problem is on my PC....I'm doing this from the wife's laptop.
Software technician: Cody, Senior Systems Administrator replied 1 year ago

that's fine, it shouldn't matter what computer you're on. did you get a code texted to you?

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Customer reply replied 1 year ago
672495
Software technician: Cody, Senior Systems Administrator replied 1 year ago

I did not have any luck getting it reset, I'm going to opt out and see if another expert has any better ideas to get this reset for you.

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Customer reply replied 1 year ago
Does that mean another fresh charge?
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago
Bhavik Joshi
Bhavik Joshi, Software Engineer
Category: Software
Satisfied Customers: 694
Experience: Product Developer at Computer Science Corporation
Verified

Hi, No I can help you with this.

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Customer reply replied 1 year ago
OK go for it
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

You will soon receive a text message on your phone from google.

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Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

Send the code which you have received in your mobile .

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Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

You should have received digit code starting with G in it.

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Customer reply replied 1 year ago
Please, I hate the idea of changing my email name.....code is 576817
Customer reply replied 1 year ago
576817
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

Google is asking more information on this because my computer is new for google and your account. WOuld you like me to remotely connect to you and reset it's password ?

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Customer reply replied 1 year ago
let me.get over to it. Brb
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

Alright !. I am on standby.

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Customer reply replied 1 year ago
OK what now?
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

Which OS do you have ? Mac or windows ?

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Customer reply replied 1 year ago
Win 10
Customer reply replied 1 year ago
I hAve team viewer
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

I won't be able to use that.

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Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

Please accept the offer so that I can officially connect to your machine.

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Customer reply replied 1 year ago
Give me a phone # have to disconnect
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

My phone # ?

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Customer reply replied 1 year ago
Somebody please. I have to relog back in
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

You won't lose our chat history.It will be save for future. you will be able to see or contact me again using this window once you login again.

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Customer reply replied 1 year ago
OK TTYL
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

ok

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Customer reply replied 1 year ago
Morning, I'm ready to try work on my Google access again.....
Customer reply replied 1 year ago
Hello???
Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

Hey Hello !!

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Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

Please accept remote screen sharing request and let's let;s decide at what time we will meet again. I am okay with 1:30 PM EST

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Software technician: Bhavik Joshi, Software Engineer replied 1 year ago

What is the best time for you ?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 670
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Experience: Computer Software Support specialist for more that 10 years

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