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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
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Do you charge? hp and a samsung tablet, no, can't get google

Customer Question

do you charge?
JA: What kind of computer do you have?
Customer: hp and a samsung tablet
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: can't get google to allow me to change a forgotten password....keeps looping.
Submitted: 10 months ago.
Category: Software
Expert:  Cody replied 10 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 10 months ago.

There is a charge for our services.

What is the email address?

Customer: replied 10 months ago.
on wife's *****@******.***MY addy is***@******.***....but I can't access my f***ing email because of google
Expert:  Cody replied 10 months ago.

What is this full phone number? (•••) •••-••03

Customer: replied 10 months ago.
Expert:  Cody replied 10 months ago.

did you get a text sent to you? whats that code?

Customer: replied 10 months ago.
Problem is on my PC....I'm doing this from the wife's laptop.
Expert:  Cody replied 10 months ago.

that's fine, it shouldn't matter what computer you're on. did you get a code texted to you?

Customer: replied 10 months ago.
672495
Expert:  Cody replied 10 months ago.

I did not have any luck getting it reset, I'm going to opt out and see if another expert has any better ideas to get this reset for you.

Customer: replied 10 months ago.
Does that mean another fresh charge?
Expert:  Bhavik Joshi replied 10 months ago.

Hi, No I can help you with this.

Customer: replied 10 months ago.
OK go for it
Expert:  Bhavik Joshi replied 10 months ago.

You will soon receive a text message on your phone from google.

Expert:  Bhavik Joshi replied 10 months ago.

Send the code which you have received in your mobile .

Expert:  Bhavik Joshi replied 10 months ago.

You should have received digit code starting with G in it.

Customer: replied 10 months ago.
Please, I hate the idea of changing my email name.....code is 576817
Customer: replied 10 months ago.
576817
Expert:  Bhavik Joshi replied 10 months ago.

Google is asking more information on this because my computer is new for google and your account. WOuld you like me to remotely connect to you and reset it's password ?

Customer: replied 10 months ago.
let me.get over to it. Brb
Expert:  Bhavik Joshi replied 10 months ago.

Alright !. I am on standby.

Customer: replied 10 months ago.
OK what now?
Expert:  Bhavik Joshi replied 10 months ago.

Which OS do you have ? Mac or windows ?

Customer: replied 10 months ago.
Win 10
Customer: replied 10 months ago.
I hAve team viewer
Expert:  Bhavik Joshi replied 10 months ago.

I won't be able to use that.

Expert:  Bhavik Joshi replied 10 months ago.

Please accept the offer so that I can officially connect to your machine.

Customer: replied 10 months ago.
Give me a phone # have to disconnect
Expert:  Bhavik Joshi replied 10 months ago.

My phone # ?

Customer: replied 10 months ago.
Somebody please. I have to relog back in
Expert:  Bhavik Joshi replied 10 months ago.

You won't lose our chat history.It will be save for future. you will be able to see or contact me again using this window once you login again.

Customer: replied 10 months ago.
OK TTYL
Expert:  Bhavik Joshi replied 10 months ago.

ok

Customer: replied 10 months ago.
Morning, I'm ready to try work on my Google access again.....
Customer: replied 10 months ago.
Hello???
Expert:  Bhavik Joshi replied 10 months ago.

Hey Hello !!

Expert:  Bhavik Joshi replied 10 months ago.

Please accept remote screen sharing request and let's let;s decide at what time we will meet again. I am okay with 1:30 PM EST

Expert:  Bhavik Joshi replied 10 months ago.

What is the best time for you ?

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