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Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
Try downloading an older version 3.0 here; http://www.techspot.com/downloads/downloadnow/3001/?evp=b9f9adf415e4f8d287a2e784ef512b54&file=1
Open up the app store, then click updates on the top bar
Did this work for you?
your files will stay put when you update
ya it'll take some time
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