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John T. F.
John T. F., Mac Druid
Category: Software
Satisfied Customers: 3058
Experience:  20+ Yrs in the computer software industry
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I had to buy new iMac and the old Mac Crashed how can I get

Customer Question

I had to buy new iMac and the old Mac Crashed how can I get a serial number for an upgrade to avoid new purchase
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: New 21,5 OSX El Capitan 10.11.1
JA: Have you installed any updates recently?
Customer: I took a picture of the about screen last update on the old MAC was 6.5 2009
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Software
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

What software are you trying to obtain an update of, to put onto the new iMac computer ?

Be warned: if it is a Microsoft product, there almost certainly isn't any way to get a new upgrade onto a different computer - unless you have certain resources to draw upon.

But let me know. And I will advise you. Thanks.

Customer: replied 1 year ago.
It is for Quark Express
Customer: replied 1 year ago.
It is for Quark express
Customer: replied 1 year ago.
Expert:  John T. F. replied 1 year ago.


if you registered the product through Quark then they should have your information and serial number on file. You can contact them via the following email address and phone numbers:

***@******.***(###) ###-####/p>(###) ###-####/p>

If you have any other questions, please let me know.

Good luck!