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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
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It seems that I can do something to cure this problem! I do

Customer Question

It seems that I can do something to cure this problem! I do not want to destroy the App just have it work properly!!The drop down menu suggests that the firewall panel of security and and privacy preferences can be reset or changed.
Does this make sense to you?
Submitted: 10 months ago.
Category: Software
Expert:  technicalcat replied 10 months ago.

Hello Jill, and thank you for using this service.

Sorry to hear you are having trouble, and I will help you now.

Please give me more details about the problem. What type of device are you working with there? Computer, phone, tablet, or other device?

Customer: replied 10 months ago.
computer mac book pro
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 10 months ago.
More information please!
Customer: replied 10 months ago.
I am the one requesting information Jill
Expert:  technicalcat replied 10 months ago.

Jill,

I have sent you an offer for remote assistance. If you'd like me to connect, please accept, and then I will send instructions for connection. Thank You.

Customer: replied 10 months ago.
I do not understand anything you are saying, you are just wasting my time for $52. The action should have been
taken at the very beginning. Justin is O.K. I don't know who else I have spoken to. No thanks.
Customer: replied 10 months ago.
I do not understand anything you are saying, you are wasting my time for $52. The action should have been taken at the
very beginning. Justin is O.K. I don't know who else I have been communicating with. No thanks.
Expert:  technicalcat replied 10 months ago.

Jill,

I received a message that you were seeking remote assistance, so I have sent you an offer for that. If you aren't wanting remote assistance, then just let me know. Thank You.

Customer: replied 10 months ago.
How do I pay for this?
Customer: replied 10 months ago.
Justin, How do I pay for this service?
Customer: replied 10 months ago.
How do I pay for this service? Please answer!
Customer: replied 10 months ago.
How do I pay for this service?
Expert:  technicalcat replied 10 months ago.

Jill,

You just need to accept the offer for remote services. I can then connect to you to help solve your problems. This website will direct you to payment methods. Thank You.

Customer: replied 10 months ago.
You have not answered my question, how do I pay for this?!!!!!!!
Expert:  Jason Jones replied 10 months ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason