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Cody
Cody, Senior Systems Administrator
Category: Software
Satisfied Customers: 2279
Experience:  Systems Administrator
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Itunes is locking up my computer. I just uninstallled then

Customer Question

Itunes is locking up my computer. I just uninstallled then reinstalled same problem.
JA: How much experience do you have with this particular machine?
Customer: Not expert but not novice
JA: What troubleshooting have you tried?
Customer: I tried to disconnect form internet and ran windows diag but nothing changed
JA: The software expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 1 year ago.
Category: Software
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 year ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 1 year ago.
Expert:  Cody replied 1 year ago.

sent better offer

Customer: replied 1 year ago.
I am having problems with payment
Expert:  Cody replied 1 year ago.

may need to contact customer service regarding it here: http://ww2.justanswer.com/contact-us

In meantime you can go here to connect me;

http://www.justanswer.com/remotedesktop/join.aspx?Session=61d1cde5-08fe-4fdb-9ef7-577b40d0a1b9

Expert:  Cody replied 1 year ago.

it looks like the computer locked up, are you still there?

Customer: replied 1 year ago.
I am
Customer: replied 1 year ago.
Do you need me to do something?
Expert:  Cody replied 1 year ago.

try to restart the computer

Customer: replied 1 year ago.
Was it all of the leftover file from updates?
Customer: replied 1 year ago.
Do you want me to try iTunes?
Expert:  Cody replied 1 year ago.

removed all leftovers from itunes, yes see if you can open it

Customer: replied 1 year ago.
Didn't realize there was that many
Expert:  Cody replied 1 year ago.

Is it not opening?

Seems like their maybe an issue with the operating system.

Customer: replied 1 year ago.
Not opening what could be wrong with operating system
Expert:  Cody replied 1 year ago.

corrupt files

We could do a "refresh" which would reinstall the operating system.

However all programs would need re installed.

Customer: replied 1 year ago.
Would that affect other programs
Expert:  Cody replied 1 year ago.

yes all programs would need re installed

Customer: replied 1 year ago.
Well that's gonna take some time
Expert:  Cody replied 1 year ago.

ya, looking like thats the best option at this point

Customer: replied 1 year ago.
It's locked up again
Customer: replied 1 year ago.
How is it done
Expert:  Cody replied 1 year ago.

start menu --> settings --> update --> recovery --> reset this pc (get started) --> keep my files

Customer: replied 1 year ago.
Ok I can keep communications with you on phone
Expert:  Cody replied 1 year ago.

ok

Customer: replied 1 year ago.
this will take it back to windows 8
Expert:  Cody replied 1 year ago.

no it will reload Windows 10

Customer: replied 1 year ago.
Good one less step
Expert:  Cody replied 1 year ago.

let me know if you have any other questions during the process

Customer: replied 1 year ago.
K
Expert:  Cody replied 1 year ago.

ty

Expert:  Cody replied 1 year ago.

install finish?

Customer: replied 1 year ago.
Yeah and I just downloaded iTunes and it locked up but it may not be a problem with computer hang on
Customer: replied 1 year ago.
It got to quick tour and locked up again
Expert:  Cody replied 1 year ago.

you download a fresh copy of itunes?

Customer: replied 1 year ago.
it's locking up
Customer: replied 1 year ago.
I only have you on my phone how can I get you on my computer
Expert:  Cody replied 1 year ago.

got to the link I sent you

Customer: replied 1 year ago.
Ok
Expert:  Cody replied 1 year ago.

ty

Customer: replied 1 year ago.
Must be a good one
Expert:  Cody replied 1 year ago.

restart it I lost contact

Customer: replied 1 year ago.
Ok back up
Customer: replied 1 year ago.
Any ideas?
Expert:  Cody replied 1 year ago.

did it lock up again I can't move anything

Expert:  Cody replied 1 year ago.

disable wireless, restart and try to open itunes

Customer: replied 1 year ago.
K
Customer: replied 1 year ago.
Locked up again
Customer: replied 1 year ago.
Are you still there?
Expert:  Cody replied 1 year ago.

Uninstall itunes and anything related to Apple.

Then install an older version of itunes from here; http://download.oldapps.com/iTunes/iTunesSetup11.4.exe

Customer: replied 1 year ago.
K it won't let me uninstall iTunes
Expert:  Cody replied 1 year ago.

try to connect me again

Customer: replied 1 year ago.
Can you get in
Expert:  Cody replied 1 year ago.

yes

Expert:  Cody replied 1 year ago.

I hope I’ve provided the information you were seeking.
If you are happy with my service, please provide a rating using the stars at the top.

Expert:  Cody replied 10 months ago.

Please use the stars at the top to rate so I get paid for my service.