How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle
Michelle, Computer Support Specialist
Category: Software
Satisfied Customers: 5501
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Software Question Here...
Michelle is online now
A new question is answered every 9 seconds

I purchased Adobe CS6 last year which came with Acrobat Pro

Customer Question

I purchased Adobe CS6 last year which came with Acrobat Pro X included and have since upgraded my computer. I had help from an Apple employee to transfer all the CS6 files across to my new laptop but we forgot to Include Adobe Acrobat Pro X. I have tried to download Acrobat Pro X with my Serial Number which is 1543-0212-2319-5517-8840-9749 but no matter which Acrobat I download it tells me my serial number is ***** valid. Could you please tell me which Acrobat to download which will accept the above serial number. I would appreciate you help please as I need to use the software which I love. Many thanks, ***** ********@******.***
Submitted: 11 months ago.
Category: Software
Expert:  Michelle replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 11 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Customer: replied 11 months ago.
I would just like to know what Adobe Acrobat Pro to download which will accept my serial number please
Expert:  Michelle replied 11 months ago.

you will have to uninstall adobe from the old computer and deregister it after that you can install the adobe CS6 on the new laptop.

Customer: replied 11 months ago.
I can no longer access my old computer as it has completely crashed and is no longer useable
Expert:  Michelle replied 11 months ago.

In this case you will have to call up adobe and tell the customer care that you have a valid Adobe CS6 purchased and the computer crashed so you cannot de register it so that you can install it on the new computer. It basically comes with one pc license so you need to de register from the old computer to reuse is with the new laptop.

I your case the computer crashed so you you will have to de register it from the adobe website.

Expert:  Michelle replied 11 months ago.

Make sure you're logged in with your Adobe ID.

Go to this link during US business hours. Click on the blue link at the bottom. I think CS6 is only supported for activation questions:

https://helpx.adobe.com/contact.html?step=ZNA_downloading-installing-setting-up_licensing-activation

Expert:  Michelle replied 11 months ago.

I hope I’ve provided the information you were seeking. If you are happy with my service, please provide a rating. If not, please let me know so l can continue to help you. Thank you.

Related Software Questions