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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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Suddenly I cannot open existing Numbers files. I get a

Customer Question

Suddenly I cannot open existing Numbers files. I get a message saying:The document X is invalid. The index.xml file is missing.
How did this happen and how do I recover all my spread sheets.
Submitted: 1 year ago.
Category: Software
Expert:  Jason Jones replied 1 year ago.

Hello,
I am the person that will be helping you today.

How are you opening the files? Are you double clicking the files in a Finder window or are you opening them from within the Numbers app?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 1 year ago.
I have tried both ways and I get the same invalid box.
Expert:  Jason Jones replied 1 year ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 1 year ago.
Will it cost me more?
Expert:  Jason Jones replied 1 year ago.

There is an extra cost because the remote session will take a bit more of my time. That will be the last charge for the day and everything is guaranteed to work.

Customer: replied 1 year ago.
I think it is going to be cheaper for me to make an appointment and drive to the Apple store. No thanks.
Expert:  Jason Jones replied 1 year ago.

Okay, thank you. If you change your mind, I am here.