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I'm sorry to hear you are having trouble. Please give me more details so I can assist. What is the name of the software you purchased or are trying to install?
I have sent you an offer for remote assistance, as this would be the fastest and easiest way to help you with this installation error.
If you don't want to connect remotely , we can continue to troubleshoot here. It just may take longer as there are some troubleshooting steps involved. Please let me know how you would like to proceed. Thanks.