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Thunderbird suddenly stopped working (as in it won't open in

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Thunderbird suddenly stopped working (as...
Thunderbird suddenly stopped working (as in it won't open in the first place). Received a warning "Unable to Load address book file abook.mab. It may be read-only or locked by another application." Additionally, some of my folders aren't working and auto-fill of address book isn't working. Need help.
Submitted: 1 year ago.Category: Software
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Answered in 4 minutes by:
8/24/2016
Software technician: Kris Rodgers, IT Manager replied 1 year ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 3,622
Experience: IT Manager at Wood Group PSN
Verified

Hi

Are you using Windows?

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Customer reply replied 1 year ago
No. I'm on a MacBook Pro
Software technician: IT Miro, Computer Scientist replied 1 year ago
IT Miro
IT Miro, Computer Scientist
Category: Software
Satisfied Customers: 3,299
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
Verified

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

Based on the problem description, it looks like the address book has been corrupted; however, it may be another cause of the problem, so I suggest we establish a secure remote assistance so that I can check the issue and help you directly.

Let me know if you would like that.

Regards,

IT Miro

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Software technician: IT Miro, Computer Scientist replied 1 year ago

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

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Jess M.
Jess M.
Jess M., Computer Support Specialist
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