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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 615
Experience:  Computer Software Support specialist for more that 10 years
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I have been receiving the message "the book could not be

Customer Question

I have been receiving the message "the book could not be opened" on four of my recent purchases. My Kindle
JA: How long has this been going on?
Customer: For the last three days, since my Kindle Fire died
JA: What troubleshooting have you tried?
Customer: removed and redownloaded the books, re-installed KINDLE FOR PC, re-installed KINDLE FOR IPAD
JA: How much experience do you have with this particular machine?
Customer: Which machine do you mean? I have been working with computers of all types since 1969
JA: The software expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Just that I was able to open these on my Kindle Fire before it died (charger connection problem)
Submitted: 12 months ago.
Category: Software
Expert:  Josh replied 12 months ago.


Do you get the error message on your Kindle and Kindle for PC and Kindle for iPad? (on all platforms)