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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Are you still in the trial version of Quark 2016? (yes, you can install many versions, but you will run into this error. A converter is most
likely necessary to update/read)
We can continue written here or i can offer to fix it for you. If you want to do this on your own, do NOT hit accept on the request i send)
and we will continue from there. If you want me to do this for you, hit accept.
Friendly reminder.If you would like to have a more hands on support through Secure Remote Assistance, I will send you an offer and I will be ableto log in and perform the fix for you. We offer this as an easier solution for clients. It is 100% guaranteedmoney back if we cannot resolve your issue.If you would like to continue with written instructions, that is absolutely fine as well. Just click the reject when you see theoffer and we will continue immediately in this manner going forward.
If you had Licensed Copy of Quark 2015, please with company is upgrade is free of charge and fully functional
If not then it will upgrade 2015 to 2016 with limited features and you will have only 2016 on your pc.
If you want to go back, use Revo Uninstaller to uninstall it completely and use 2015 only it it was working perfectly fine earlier
All the best :)