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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 615
Experience:  Computer Software Support specialist for more that 10 years
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I am trying to let my Epson CX7400 allow me to change an ink

Customer Question

I am trying to let my Epson CX7400 allow me to change an ink cartridge. When I go to the control panel, maintenance tab, to tell it I want to change an ink cartridge, I get a discovery print provider dll has stopped working note. I am stuck!
JA: How long has this been going on?
Customer: I just noticed it yesterday when my black ink printing got light.
JA: What troubleshooting have you tried?
Customer: Looking on the web for help.
JA: The software expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 12 months ago.
Category: Software
Expert:  Viet - Computer Tech replied 12 months ago.


I'm sorry about the issue. If you just open the printer's cover (open the scanner), then press the Stop button, does it let you remove the cartridge? (Press the Stop button again as needed.)

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 12 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,