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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
This may be a little difficult on written support. Can you press your windows key + S? Type in audio in the search
and then manage audio and get to it?
Why cant you use cortana?
And also, was it working before today? If so, when?
Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.Please tell me if you have the sound on your computer - for example, when you play the music or videos?
Hello! Thanks for the update!
Please check how many playback and recording devices you see.
Do the following:
Locate the Speaker icon near the clock (bottom right corner) and right-click it and then select Playback devices
If you don't see the Speaker icon there, access the Control Panel and click on the Hardware and Sound category and then click on SoundIt will open the Playback tab. Check how many devices you see there.
Click on the Recording tab and check how many devices you see there as well.
Hello again!I am following up with you to see if you require further assistance. Let me know if you were able to follow my instructions.Thanks,IT Miro
No problem. I am glad the problem has been solved!