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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. What exactly is the error message or code that you are getting when activation fails?
Please let me know by replying to me here so that I can help you further.
Thank you for that information. Please confirm: Do you have CS2 or CS3?
Please recall and tell me what exactly is the error message that you are getting so that we can fix it properly.
Is it saying something like "The product does not support the activation server."?
Can I remotely access your computer so that I can directly check the problem and fix it for you while you watch on your screen?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee ($5) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
When I am connected remotely, we can run the installation process again and activate it. Then from there, if the activation error occurs again, I can fix it for you.
I am very sorry about that. It was system generated emails.