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IT Miro
IT Miro, Computer Scientist
Category: Software
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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I have a new dell pc with Windows 10 pro installed. I am

Customer Question

Hi there. I have a new dell pc with Windows 10 pro installed. I am trying to use iCloud control panel that allows the PC to utilize your contacts calendars etc with iCloud via outlook 2016.However it doesn't operate. When I click the Check box for use contacts calendars via the icloud control panel either doesn't stay checked or with say "setting up" for hours. With no luck either way.I do know that outlook 2016 will work with Windows 10 as my other computer which is win 10 and outlook 2016 works fine.*** Also if you know WIn 10 & outlook, is there a way way outlook is Closed (not minimized) that is a new email arrives that No sounds happens ? i would only want sound when Outlook is open.thanks
Submitted: 11 months ago.
Category: Software
Customer: replied 11 months ago.
It was working - but isnt any longer....
Expert:  Kris Rodgers replied 11 months ago.

Hi,

I understand you are trying to get iCloud to load contacts into Outlook. Is this correct?

Regards

Customer: replied 11 months ago.
icloud control panel (for Windows desktop (Win 10)) is not working. it should be be allowing the syncing of contacts & calendarsthx
Customer: replied 11 months ago.
for outlook 2016
Expert:  Kris Rodgers replied 11 months ago.

I see - could I connect to your PC and resolve for you?

Customer: replied 11 months ago.
do you think this is something you can easily resolve ?i will be home around 3pm PT today
Expert:  Kris Rodgers replied 11 months ago.

I don't know how easily but It will be resolved. 100%.

Customer: replied 11 months ago.
are you around this afternoon 3pm pt ?
Customer: replied 11 months ago.
$39 is a little steep
Expert:  Kris Rodgers replied 11 months ago.

Is 7PM any use?

Sorry it is so late!

Customer: replied 11 months ago.
what time zone - i dont think i can do $39, sorry
Expert:  Kris Rodgers replied 11 months ago.

Central time - I can adjust it to $21 this is the lowest I could do it

Customer: replied 11 months ago.
$21 is fair, but what about earlier ?
Expert:  Kris Rodgers replied 11 months ago.

What time is best for you

Customer: replied 11 months ago.
530 CT ?
Customer: replied 11 months ago.
does that work ?
Customer: replied 11 months ago.
are you familar with the apple icloud control panel for PC's - for outlook ?
Expert:  Kris Rodgers replied 11 months ago.

Yes I am.

Yes that time will be OK, please give me a shout when

Customer: replied 11 months ago.
ok thanks - will we be able to communicate during the process, as i want to understand what the process is that you are doing to the computer etcthx !!!!
Expert:  Kris Rodgers replied 11 months ago.

We can type on your screen no issues :)

Customer: replied 11 months ago.
hi there
Customer: replied 11 months ago.
sorry was caught in traffic
Customer: replied 11 months ago.
are you available ?
Customer: replied 11 months ago.
hello ?
Customer: replied 11 months ago.
hello ????
Expert:  Kris Rodgers replied 11 months ago.

Hi

You need to accept the remote support.

Customer: replied 11 months ago.
what time are we mtg to resolve this ?
Customer: replied 11 months ago.
hello KT ?
Expert:  Kris Rodgers replied 11 months ago.

I'm here but If you do not accept the support i cannot do it

Customer: replied 11 months ago.
where were you yesterday ? also we agreed on $21
Customer: replied 11 months ago.
where were you yesterday ?
Expert:  Kris Rodgers replied 11 months ago.

Hi

I did try but you did not accept the remote request? Is now OK?

Customer: replied 11 months ago.
what times work for you ??????
Expert:  IT Miro replied 11 months ago.

Hello! My name is*****

It looks like the previous Expert is not always accessible. I can continue assisting you if you like.

Let me know,

IT Miro

Customer: replied 11 months ago.
hi there - I need assistance, as we never got startedI have a new dell pc with Windows 10 pro installed. I am trying to use iCloud control panel that allows the PC to utilize your contacts calendars etc with iCloud via outlook 2016.However it doesn't operate. When I click the Check box for use contacts calendars via the icloud controlpanel either doesn't stay checked or with say "setting up" for hours. With no luck either way.I do know that outlook 2016 will work with Windows 10 as my other computer which is win 10 and outlook 2016 works fine.thx
Expert:  IT Miro replied 11 months ago.

Yes, Outlook 2016 works fine with Windows 10.

Has iCloud Control Panel worked before? If so, when did it stop working?

Customer: replied 11 months ago.
it was working - then earlier this week it stopped. I have uninstalled, reinstalled, etc - not luckI need icloud control panel to sync windows / outlook 2016 with contacts calendarscan you help ?
Expert:  IT Miro replied 11 months ago.

Thanks for the information!

I can help you with the issue you described; however, since there could be several possible causes of the problem, I suggest we establish a secure remote session so that I can see the problem myself and help you directly.

Let me if you would like that.

Thanks,
IT Miro

Customer: replied 11 months ago.
as long as we can be in constant contact and prior to any changes to my pc we discuss themok ?
Expert:  IT Miro replied 11 months ago.

Of course.

Here are the instructions on how to connect with me:

Please click on the link below to download a secure remote assistance program.

http://www.justanswer.com/remotedesktop/join.aspx?Session=6a937a8f-8673-4f5c-a807-36edbc4df754

When a new web page opens, click the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.

Customer: replied 11 months ago.
ok thx
Expert:  IT Miro replied 11 months ago.

Connected.

Expert:  IT Miro replied 11 months ago.

Remote assistance notes:

Unfortunately, iCloud Control Panel is still not working.

I suggested using an alternative sync program - Topalt Sync for Outlook. It comes in two versions:

1. Outlook integration (no external program window needed)

2. Stand-alone version (external program window - similar to iCloud Control Panel)

Here are the download links for both versions, should you want to try them:

Topalt Sync for Outlook - Outlook integration - DOWNLOAD LINK

Topalt Sync for Outlook - Stand-alone version - DOWNLOAD LINK

Regards,

IT Miro

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