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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
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Having problems downloading Photoshop elememts 14 when I log

Customer Question

having problems downloading Photoshop elememts 14 when I log into my account there is message We are still processing your order it could take up to 24 hours please check back later - The transaction show up on my credit card on line statement. This was yesterday - Sunday.
Submitted: 11 months ago.
Category: Software
Expert:  Jess M. replied 11 months ago.

Hi Frances, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Can you please tell me which online vendor did you buy your Photoshop? Was it with Adobe?

Also, can I remotely access your computer so that I can directly check the status of your purchase from your end?
Please let me know by replying to me here so that I can help you further.

Best regards,