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Dustin, Computer Support Specialist
Category: Software
Satisfied Customers: 13535
Experience:  I have vast experience with configuring & repairing and utilizing software.Also worked in The US Army as A Network Switching Systems Operator/Controller
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McAfee locked my device because it has been rooted I forgot

Customer Question

McAfee locked my device because it has been rooted I forgot my pen I need to access my phone it is my life line to my doctors I am a cancer patient it is frozen please me
JA: How long has this been going on?
Customer: It happened early friday morning
JA: What troubleshooting have you tried?
Customer: It wpnt let me do anything
JA: The software expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I just want to get everything off of this phone
Submitted: 1 year ago.
Category: Software
Expert:  Dustin replied 1 year ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

You should be able to reset or remove the pin on your phone, as long as you can login to your mcafee mobile security account.

So try to enter the info for your phone on this page

Let me know if you get st uck at any point, or if this helps you reset and remove your pin so you can access your phone.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.