How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Isaac Franklin Your Own Question
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Software
Satisfied Customers: 960
Experience:  Technical Support Coach at Liberty Tax Service
Type Your Software Question Here...
Isaac Franklin is online now
A new question is answered every 9 seconds

Software update - I know I am behind, but when I try to look

Customer Question

Software update - I know I am behind, but when I try to look for - I can get past spinning and then a message that says "it failed"
Submitted: 1 year ago.
Category: Software
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist.

What kind of software update are you trying to perform?

Is this a Windows update or an update for a specific program?

Customer: replied 1 year ago.
My IPAD - apple. iOS
Expert:  Byron replied 1 year ago.

Oh. I'll see if I can find you an iPad expert. You'll

receive an email notification when one responds.

Customer: replied 1 year ago.
Bullshit - I want an answer or my money back. An answer now!
Customer: replied 1 year ago.
Just a routine Software update to IOS 9.02 .
Expert:  Isaac Franklin replied 1 year ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

The other expert opted out. Cursing at people will result in the question being shut down or opting out.

If you would like to continue, we can, or you are more than welcome to put in for a refund. If you want to

proceed, please answer the following:

Updates shouldnt time out like that on ipads. Are you having any other issues with it other than updates?

What is the exact model of your ipad and do you know what current update you are on?


Customer: replied 1 year ago.
The iPad that needs updating is currently on Version 9.2.1 (13D15). It's a 2014 IPAD and I hadn't used it for several months.
Customer: replied 1 year ago.
Model is. :,MF016LL/A
Expert:  Isaac Franklin replied 1 year ago.

Thank you, ***** ***** have a computer?

I am sending you the directions to follow along with to update your ipad:

How to Update the iPad Operating System

Just as software manufacturers provide updates for your main computer, Apple occasionally updates iPad system software to fix problems or offer enhanced features. It's a good idea to occasionally check for an updated version of the iPad operating system (say, every month).

Follow these steps to update the iPad system software:

  1. Start by connecting your iPad to your computer.

  2. On your computer, open the iTunes software you installed.

  3. Click your iPad's name in the iTunes source list on the left.

  4. Click the Summary tab.

  5. Click the Check for Update button.

    iTunes displays a message telling you whether a new update is available.

  6. Click the Update button to install the newest version.

If you're having problems with your iPad, it's possible to use the Update feature to restore the current version of the software on it as a possible fix. Follow the steps above, and then click the Restore button instead of the Update button in Step 6. Typically, restoring an OS to another version does run the risk of going back to original settings, so be aware of that going in.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.

Expert:  Isaac Franklin replied 1 year ago.

Were you now able to update your ipad?

Expert:  Isaac Franklin replied 1 year ago.

Hi, i havent heard back since you read my reply.

Did you still need help with this issue? Please reply back if so, and we will continue troubleshooting or

close the question as resolved.