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My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.
What is the lock message on the screen?
Is it sim/puk locked or screen lock?
okay, thank you.
Can you get to any of the apps screens?
McAfee Mobile Security offers a web portal where you can control and send commands to your device. If you are unable to unlock your device with the correct PIN, you can log in to the web portal and unlock your device there:
Alternatively, you can either request the Support PIN from the website or device, or use the Security Question feature.To request the Support PIN from the website
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