How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

CAN YOU HELP? i need the administrator bios password for

Customer Question

CAN YOU HELP? i need the administrator bios password ***** dell E6400 service tag 5M6WLL1-1F5A
Submitted: 1 year ago.
Category: Software
Expert:  Bhavik Joshi replied 1 year ago.

Hi Sean,

You need to remove the CMOS battery to reset your BIOS password.

Expert:  Bhavik Joshi replied 1 year ago.

If you have never tried removing CMOS battery before then I would not recommend you to do this as your last option.

Can you give me the screenshot of the error message as shown in below image ?

Customer: replied 1 year ago.
that doesnt work, ive already tried that,there is a master password. thats what i need
Expert:  Bhavik Joshi replied 1 year ago.

Ok. What is the system disabled error message(code) you are getting ?

Customer: replied 1 year ago.
no thanks. i want my money back.
Expert:  Bhavik Joshi replied 1 year ago.

Power on the laptop. When prompted for the password, type a incorrect password ***** times. This will lead to the System Disabled screen.

Expert:  Bhavik Joshi replied 1 year ago.

Alright !!

Expert:  Bhavik Joshi replied 1 year ago.

Is this your final decision ?

Customer: replied 1 year ago.
ive tried that already, i didnt get a system disabled screen
Expert:  Bhavik Joshi replied 1 year ago.

Okay .

Customer: replied 1 year ago.
are you going to credit my account back if i say yes?
Customer: replied 1 year ago.
ok what?
Expert:  Bhavik Joshi replied 1 year ago.

I am doing this. Please wait for couple of mins.

Customer: replied 1 year ago.
ok, ill wait
Customer: replied 1 year ago.
if you have access to the dell database it will tell you the master password ***** the master password ***** gaveyou