So far, it looks like you are trying to install
neat; neatreceipts to an IMAC computer.
You got as far as: "Go to the folder: /Library/Image Capture/Devices. " Once I press "Go" it highlights the caption but does not move forward.
Is this information correct?
So we can proceed, if that information isnt correct, please correct what you mean in a response.
Also, what version of Neat are you using? (neat 5? only for receipts)
Was it working before and you are reinstalling or first time?
What version of Mac are you using?
We should be able to move forward from here.
Friendly reminder ONLY:
If you would like to have a more hands on support through Secure Remote Assistance, I will send you an offer and I will be able
to log in and perform the fix for you. We offer this as an easier solution for clients. It is 100% guaranteed
money back if we cannot resolve your issue.
If you would like to continue with written instructions, that is absolutely fine as well. Just click the reject when you see the
offer and we will continue immediately in this manner going forward.