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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
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I am trying to run Setup (Seagate Backup + Slim) on my

Customer Question

Hi I am trying to run Setup (Seagate Backup + Slim) on my laptop (window 7) but I keep getting an error message stating that Internet connect is unavailable)
JA: Just to clarify, how often have you been getting this particular message?
Customer: Just now. I just bought the drive
JA: What troubleshooting have you tried?
Customer: Haven't try any. The internet connection is fine - I am speaking to you using the same laptop I am trying to run the Setup program
JA: The software expert can solve this for you. Anything else you want him to know before I connect you two? I'm an assistant to the Software Technician. I work with them to help customers like you.
Customer: Hmm. nothing else I can think of right now
Submitted: 11 months ago.
Category: Software
Expert:  Bryan replied 11 months ago.

Hi, and thank you for asking your question.

What's the make and model of your WIFI router?

May I connect with you remotely to troubleshoot the issue now?

Please reply back to me below; thank you.