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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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Received a code photos months ago, never entered it, now

Customer Question

Received a code for emailing photos months ago, never entered it, now when I try to email it does not give me the option to enter the code so I'm not able to email. Help!!
Submitted: 1 year ago.
Category: Software
Expert:  Quiksilver07070 replied 1 year ago.

Hello Dan, and thank you for choosing


The code sent to you are only good for a short period of time.

Normally, up to 72 hours.


What is the code for?

Ive never heard of needing codes to send images in an email.


What is the service you are trying to use?

Customer: replied 1 year ago.
Expert:  Quiksilver07070 replied 1 year ago.

Do you still have the email that has the code in it?

Customer: replied 1 year ago.
Expert:  Quiksilver07070 replied 1 year ago.

How did you receive the code?

Customer: replied 1 year ago.
Not right now, just looked at the time must go out in 20 min
Expert:  Quiksilver07070 replied 1 year ago.

Are you trying to Email an image DIRECTLY FROM Photoshop?

Customer: replied 1 year ago.
What am I charged now I must end
Expert:  Quiksilver07070 replied 1 year ago.

You have to speak with customer service about payments and billing....I am just an Expert.

Expert:  Dustin replied 1 year ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

I work 7 days a week. So If you want to continue another time, we can.

When you are ready to continue let me know and if Needed I could connect and share your screen, and help you go through the process of setting up your computer to properly mail photos.

Dustin S