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Ask Jason Fenoglio Your Own Question
Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Software
Satisfied Customers: 270
Experience:  Sr. Systems Engineer
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I have been declared unacceptable in your computer system

Customer Question

I have been declared unacceptable in your computer system and will not let me talk to anyone. It was caused when I had my cataract operation and I couldn't read my numbers correctly on my credit cards. How can I get reinstated to the good guys?
Submitted: 1 year ago.
Category: Software
Expert:  Jason Fenoglio replied 1 year ago.

Hi my name is ***** ***** I may be able to assist. Are you trying to get reinstated on the site or are you talking about an entirely different site?

Customer: replied 1 year ago.
I was talking about this site. Somehow I was allowed to access now and subscribe to the 5 question option. I think I am in business with you now. The real tech question i have is how do i get to my MSOffice365 software to change the computers I can use? I recently bought 2 new computers and need to get Office on them.
Customer: replied 1 year ago.
I have a 3 computer subscription. I need to get my wife the same software.
Customer: replied 1 year ago.
Are you still with me?
Expert:  Jason Fenoglio replied 1 year ago.

You might call Customer Service to have them correct any issues with billing. Their number is *****

As far as Office 365, you'll need to logon to the Office 365 at and click Sign In at the top right. You can do this on the PCs you need to install office on. There will be a button to Install the Office suite. Let me know if you see anything different than I've described.

Expert:  Jason Fenoglio replied 1 year ago.

Did that work for you?