How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 6791
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Computer crashing can you help (Blue screen)

Customer Question

computer crashing can you help (Blue screen)
Submitted: 1 year ago.
Category: Software
Expert:  Jason Jones replied 1 year ago.

I am the person that will be helping you today.

How long will the computer stay on before it blue screens?

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 1 year ago.
30 mins. Using sketchup CAD. Didn't happen in the past when using this program.
Customer: replied 1 year ago.
Also notice it happen when streaming.
Expert:  Jason Jones replied 1 year ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 1 year ago.
I really need Jess. Are you able to let him know.
Expert:  Jason Jones replied 1 year ago.

Okay. I can fix the problem too, but I will opt out and allow him to take over.

Customer: replied 1 year ago.
Thanks Jason. I am requesting Jess because he has already been working on my computer remotely in an effort to resolve the ongoing problem.
Expert:  Kris Rodgers replied 1 year ago.


I could connect and have a look.



Customer: replied 1 year ago.
Waiting for Jess
Expert:  Jess M. replied 1 year ago.

Hi John,

I am online now. Please tell me if you are available for another remote session.

Best regards,


Customer: replied 1 year ago.
Hi Jess,
Let me know a time today that would be convenient.
Expert:  Jess M. replied 1 year ago.

I will be available for remote access support an hour from now, when I will be on my computer.

Customer: replied 1 year ago.
I will wait for the computer to crash again and then contact you later today if that suits you.
Expert:  Jess M. replied 1 year ago.

Ok, just let me know.