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Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you. Could you please answer the following question
Are you trying to re-install the Norton that comes with Comcast ?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?
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Checking to see whether you still need help Norton issue.
Please let me know.
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.If you like i can log on to your machine and help you. Waiting your feedback